Free, no obligation
1. Who We Are
HealthQuote Group is a trading name of Pockla Ltd. We are an introduction service: we're not an insurer, a clinic or a medical provider, and we don't give medical advice or provide treatment. With your agreement, we pass enquiries to private health and mobility providers, who may pay us for each one.
- Data controller
- Pockla Ltd
- Company name
- Pockla Ltd (trading as HealthQuote Group)
- Company number
- 13259697
- Office address
- 15 Bishopsgate, London, EC2N 3AR
- Registered address
- 1-2 Ginge, Wantage, OX12 8QR
- Contact
- [email protected]
2. What Information We Collect
When you submit a request through this website, we may collect:
- Your name, email address, mobile number and postcode
- Your answers about what you're looking for: for example your age group, whether you wear hearing aids or glasses, which dental treatment you're interested in, and how soon
- Who your enquiry names (HealthQuote Group or a provider), and the consent you gave (including the wording you were shown)
- Your IP address, browser type and device information
- If an ad brought you here, the ad's click reference and campaign tags from the link
- The date and time of your submission
Health information. Some of your answers say something about your health, for example your hearing, your eyesight or your teeth. The law treats this as special category data. We only collect it with your explicit consent, given by ticking the consent box when you send your enquiry, and we only use it to handle that enquiry.
Where it comes from. We collect it directly from you when you fill in an enquiry form on this website. We don't buy your details from anyone else.
Do you have to give it? No. But a provider needs your contact details and answers to help with your enquiry, so without them we can't pass it on.
3. How We Use Your Information
We use the information you provide for the following purposes:
| Purpose | Data used | Basis |
|---|---|---|
| To check who covers your postcode, handle your enquiry and, with your agreement, pass it to a provider named to you | Identity, contact, enquiry details, including health information | Your consent (given when you submit the form); for health information, your explicit consent (UK GDPR Article 9(2)(a)) |
| So that we, or the provider named to you, can contact you about your enquiry by phone call, SMS and email | Identity, contact, enquiry details | Your consent (given when you submit the form) |
| To administer, protect, and improve this website, and to know which of our ads bring enquiries | Technical and usage data, including the ad's click reference and campaign tags | Legitimate business interest (security, fraud prevention, knowing which ads work) |
| To comply with applicable laws and regulations | All data as required | Legal obligation |
4. Who We Share Your Information With
Your consent box names who your enquiry goes to. If it names a provider, we pass your details to that one provider so they can contact you. If it names HealthQuote Group, we keep your enquiry ourselves and contact you; we only pass it to a provider after telling you who they are and getting your agreement. We don't share your enquiry with any provider you haven't been told about. The providers we work with are:
- None yet: this list is updated before any provider receives an enquiry.
Providers may pay us for each enquiry we pass to them.
Once a provider receives your details, they are responsible for them as a separate data controller, under their own privacy policy.
We may also share your information with:
- Service providers who help us operate this website (e.g. hosting, analytics, fraud prevention) — these parties process data on our behalf under contractual agreements
- Regulatory bodies or law enforcement where required by applicable law
- A successor entity in the event of a sale, merger, or restructuring of our business
Apart from passing your enquiry to a provider named to you, we don't sell or give your details to anyone for their own marketing.
5. Where Your Data Is Held and Who Processes It
These companies process data for us, on our instructions and under contract. They can't use it for their own purposes.
| Provider | What for | Where |
|---|---|---|
| Supabase | Database that stores your enquiry | London, UK |
| Cloudflare | Receives the form and passes your enquiry on | Global network, nearest location to you |
| Amazon Web Services | Hosts the web pages | Global network |
| PostHog | Website analytics (see cookie policy) | EU (Germany) |
| Google Fonts | Supplies the site's typeface (sees your IP address) | Global network |
Transfers outside the UK. Your enquiry is stored in the UK. Some of the providers above are based in, or route traffic through, other countries. Where personal data leaves the UK, it goes to a country the UK recognises as having adequate protection (including the EEA, and US companies certified under the UK Extension to the EU–US Data Privacy Framework), or it is protected by the UK International Data Transfer Agreement or Addendum.
6. How a Provider Is Chosen
We match your postcode to providers who work in your area, and tell you who before your details go to them. This match only decides who can contact you about your enquiry. It isn't a medical assessment, it has no legal effect on you or anything of similar significance, and you can choose not to go ahead.
7. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict the processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
8. How We and the Provider Contact You
After you send your enquiry, we or the provider named to you will contact you about it by phone call, SMS or email, as you agreed on the form. We never use WhatsApp for health enquiries. HealthQuote Group does not use your details to send you marketing.
Opting out: You can stop receiving marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any text message, or contacting us at [email protected].
9. Data Retention
We retain your personal information as follows:
Enquiry data
Retained for up to 12 months from the date of submission, after which it is securely deleted. If you withdraw your consent, we delete your health answers sooner, keeping only a record that you consented and withdrew.
Marketing contact data
Retained for up to 24 months from your last interaction.
Technical and analytics data
Retained for up to 12 months.
10. Cookies
Essential. While you fill in an enquiry form, your browser's session storage holds your postcode, first name and the provider named in your enquiry so they can carry from one page to the next. It's cleared when you close the tab, and the site can't work without it.
Analytics (only if you accept). We use PostHog to understand how people use this site. We never record sessions, and PostHog never receives what you type or the answers you choose. If you accept analytics cookies, PostHog stores an identifier in a cookie and local storage so visits can be linked up. If you don't, we only count visits anonymously, without storing anything on your device.
Our cookie policy lists each one and how long it lasts. You can change your choice at any time using Cookie settings at the bottom of every page.
11. Complaints
If you are not satisfied with how we have handled your information, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.